Shipping & Returns: Designs To You

Yes, items eligible under our Conditions of Return may be returned or exchanged within 30 days from the invoice date.

How to Initiate a Return or Exchange

1. Obtain a Return Authority Number (RA): Contact Designs To You at (03) 9753 2555 or fill out the ‘Return Request’ form to receive an RA number.
2. Prepare Your Item: Ensure the item is in its original condition, with all tags attached, and securely package it to prevent damage during transit.
3. Ship Your Item: Send your item to us via trackable registered post. Note that you are responsible for return shipping costs, which are non-refundable.

Important Notes

• Shipping Costs: The customer covers return shipping costs. These are non-refundable.
• Responsibility: Items remain your responsibility until received at our warehouse. Ensure they are well-packaged; we won’t accept items damaged in transit.
• Tracking: We recommend using trackable shipping methods as we are not liable for items lost in transit.

Specific Conditions

• Afterpay Orders: Items bought with Afterpay can only be returned for store credit, not a refund.
• Final Sale Items: ‘Final Sale’ or ‘Clearance’ items cannot be returned. If returned, they will be sent back to you at your expense.

To be eligible for a return, all items must comply with the following criteria:

1. Condition of Goods: Items must be in their original condition, unworn, with all tags and labels attached.
2. Return Authority Number: A valid Return Authority (RA) number must be obtained from Designs To You prior to returning any goods.
3. Return Period: Items must be returned within 14 days from the date the RA number is issued.
4. Non-returnable Goods: Customised items (including those embroidered or otherwise personalised), as well as goods marked as final sale or clearance, are not eligible for return unless they are faulty or not as ordered.
5. Payment Method Restrictions: Purchases made using Afterpay are not eligible for a refund. These items may only be returned in exchange for store credit.

If you believe an item is faulty, please contact hello@designstoyou.com.au to discuss the fault and arrange a return.

Please note, we cannot accept liability until items are assessed and confirmed as faulty.

Return Request Form

We’re here to help! To start your return request, simply follow the link provided. It will take you to our return request page. Just fill out the form with all the necessary details, and we’ll do our best to get back to you as quickly as we can. Don’t hesitate to reach out if you have any questions along the way.

Domestic Shipping Costs:

Free standard shipping for orders $85+AUD.

$10AUD standard shipping for orders under $85AUD.

$15AUD express shipping for orders up to $300AUD.

$50AUD express shipping for orders over $300AUD and under $1,500AUD.

Orders are usually processed within 1-2 business days. 

Embroidered items can take 5-7 business days.

Deliveries to metropolitan areas typically take 3-5 working days.
Deliveries to WA, NT and regional areas may take 7-10 days.

If you have any questions regarding your delivery please call our customer care team on +61-3-9753 2555 or email hello@designstoyou.com.au.

All orders are available for pick up from our Rowville warehouse.

You’ll receive a notification email when your order is ready for collection.

Our address is:
31 Enterprise Drive
Rowville VIC 3178

Our order collection hours are:
Monday – Friday
9:00 am – 5:00 pm

Yes, all of our deliveries include tracking.

Once your order has been dispatched, you’ll receive an email containing the tracking information. If you don’t receive an email, please contact us.

If you believe that your order has been lost, lodge a missing item enquiry with Australia Post.

You can typically expect a response within 7-10 days.

If you have any additional questions regarding your lost parcel please call our customer care team on +61-3-9753 2555 or email hello@designstoyou.com.au.

Yes! We currently offer shipping to New Zealand. However, stay tuned as we continue to expand our shipping destinations.

We offer $20AUD express shipping for all international orders.